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Teamleader Support

Location:
Required language: English
Workpermit processing: No
Company

Universit is a cloud-based services platform enabling telecom operators, distributors and their channel partners (MSPs) to leverage the opportunities of digital transformation and take control of their business transformation. The platform simplifies the creation, distribution, management and analysis of integrated solutions including devices, connectivity, software and lifecycle services.

Distributors, operators and their channel partners can market, sell, procure, deliver and manage integrated solutions through a single pane of glass. Together with Universit they are able to accelerate time to market, increase profitability and enhance customer satisfaction based on a complete services portfolio.

Universit is headquartered in Amsterdam, the Netherlands. Global partners such as Tech Data, Tele2 and KPN rely on the products and services of Universit.



Culture

We are a team of passionate and talented people working closely together and understand people will make the difference. We like to work hard and play hard. Our clear vision combined with our advanced technology and industry knowledge gives us a solid base we are proud of. We are driven to empower our partners by providing them the technology and services to start delivering the workspace of the future today.

Our team members are valued for what they do and don"t get blamed if they make a mistake. We believe working in an entrepreneurial environment combined with a high sense of responsibility will enable personal growth. Although the direction of the company is clear we encourage our people to come up with new initiatives. We encourage everybody to take ownership and bring in new ideas. We are open and transparent to all stakeholders about what we do and what we don"t do.



Responsibilities

As Teamleader Support you are primary responsible to bring the level of support to customers, who use the mobile platform, to a higher and more professional level. Based on your extensive knowledge and experience you will coach the team, both on personal as well as professional level. In addition optimization of the co-operation with other teams in the organization is of great importance.
You will ensure an adequate administration that enables proper reporting and communication towards customers and colleagues. At the same time this provides good control information to manage your team. The Teamleader Support reports to the CSO.
The stand for this position is Amsterdam.



Competences

Technical bachelor degree
Minimum 5 years" experience in a similar position
Extensive experience with ITIL
Experience in large scale cloud platforms is a plus
Experience with the ins and outs of the latest (Microsoft) technologies
Service-oriented and solution-oriented attitude
Excellent interpersonal and communication skills
Proactive, showing initiative, eager to learn
Fluent in English.


What makes this position and organization interesting for you?

Innovative, rapidly growing and solid organization
Demanding environment
Steep learning curve
State of the art technology in a large cloud setting;
An international environment
Fine working conditions
Reference: PERM-OTE-3239-AMS
Contact:
Marcel Westerwaal
(+31) 627139500